Maintenance, support and FAQ

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Goal

This FAQ helps recognize common symptoms and open the right page without exposing internal or sensitive details.

NovaBiz Contact

For NovaBiz support:

• Email: support@navabiz.pro
• Address: NovaBiz, 131 Continental Dr, Suite 305, Newark, DE 19713, United States

Symptom to first action

Symptom	First action	Useful page
Sign-in fails	Check account, tenant, consent and URL	Getting started
No project visible	Check project membership and role	Active project
Empty page	Check active project, filters and role	Interface
Document not indexed	Check Indexed, Ingesting or Failed	Knowledge
Agent has no answer	Check whether a run exists in AI Log	AI Log
Incomplete answer	Check evidence, freshness and missing information	Structured outputs
AI provider not operational	Check effective provider and admin settings	AI provider
Connector blocked	Check platform, project, policy and health	Connectors
Action pending	Check approval, policy and execution	Actions and approvals
License unavailable	Check remaining seats and licensed users	Licenses, plans and updates

Frequent answers

A successful Microsoft sign-in with no project usually means the account is not yet a project member. A visible page with disabled buttons usually means read-only access. Agent answers without evidence must be treated as exploratory before publication or external decision.

PM Documents and actions

Download creates a local copy. Publish sends to a governed destination. Add to knowledge adds a reviewed document back to project knowledge. Approved means authorized; executed means the action actually ran.

Advanced support and audit

For support, provide URL, active project, time, attempted action, visible message, Run ID, Trace ID or Action ID when visible. Never share secrets, keys, tokens or sensitive payloads. Open Support, audit and diagnostics for details.