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Support, audit and diagnostics

Home · Support, audit and diagnostics

Goal​

This page centralizes the information to collect for access, project, knowledge, agents, AI provider, connectors, actions, licenses or update issues.

NovaBiz Contact​

For NovaBiz support:

  • Email: support@navabiz.pro
  • Address: NovaBiz, 131 Continental Dr, Suite 305, Newark, DE 19713, United States

What to provide​

InformationUseful example
Page URLPage visible when the issue occurred
Active projectProject name
UserAccount or group, never password
TimeDate, time and timezone
Action attemptedUpload, run agent, publish, approve
Visible messageExact text or masked screenshot
Visible IDsRun ID, Trace ID, Artifact ID, Action ID when present

Never provide​

  • Passwords, secrets, API keys or tokens.
  • Complete payloads with sensitive customer data.
  • Unmasked screenshots containing confidential documents.
  • Detailed infrastructure configuration unless support explicitly asks.

Quick diagnosis​

SymptomFirst checkUseful page
Sign-in failsTenant, Entra account, consent, licenseGetting started
No project visibleActive project, membership, roleActive project
Document not indexedKnowledge status, format, import historyKnowledge
Agent has no answerRun in AI Log, effective providerAI Log
Action pendingApproval, policy, connector, live modeActions and approvals
License deniedRemaining seats, licensed userLicenses and updates

Support IDs​

IDWhere to find itUse
Run IDAI LogIdentify an agent execution
Trace IDError or support detailCorrelate a technical error
Artifact IDPM Document or artifactIdentify a deliverable
Action IDActions & approvalsIdentify a governed action
Context snapshot IDRun detail when shownUnderstand the execution context